Feature Suggestions

Reset/edit hours viewed

After uploading my currency and hours to the extension the hours have all screwed up. It says I've watched my stream for 3,723 hours when I've only streamed for just under 600. Other viewers have sky rocketed from 99 hours watched to around 500 hours. This completely has ruined the rankings I have in the chat bot.

We need an ability to be able edit this. 

  • CarlAltDel
  • Jan 23 2018
  • Razckal commented
    21 Jul 14:21


  • thechiri_ commented
    29 Jun 18:38

    yeah, they should definitely add this feature.

  • BibiKnup commented
    16 Feb 20:54

    Please this is sooooooo important!! I have a viewer who changed his nick on twitch and he lost all his hours... pls pls pls pls it can't be that hard 

  • TanisB commented
    December 13, 2019 10:02

    Crazy, already two years gone since the start of this idea / request about the hours viewed. Maybe someday it will be taken care off. Until that I will use the phantom bot.

  • PsychoHypnotic commented
    October 15, 2019 23:38

    bots  in my stream are getting watchhours and there is no way to exclude them!

  • PsychoHypnotic commented
    October 15, 2019 23:38

    why is  this still not fixed?!!!

  • DragonSoul010803 commented
    August 25, 2019 15:11

    Please :D

  • noctDOLLI commented
    June 18, 2019 21:32

    This issue persists, and frankly it deters me (and others, I'm sure) from using the extension or any of its features at all. This is a major issue that effects chat rank too much to be ignored and effectively forces us to find alternate solutions in other chatbot service providers and their extensions. Streamlabs, please address this issue already. It's been over a year.

  • bigspooon58 commented
    April 06, 2019 10:42

    Please streamlabs! This is one of the few limitations of an otherwise immaculate streaming system! Please please fix this!

  • xK3RNST commented
    March 28, 2019 22:58
    • Please help! It is very frustrating to have people who are actually never in my channel listed as top hours. Please please help!!
  • TanisB commented
    February 18, 2019 14:02

    streamlabs team, please help us with this issue :)

  • zwoooz commented
    January 18, 2019 17:33

    Also the ability to block users from gaining hours altogether is extremely needed since i don't wan't my bots to gain levels and rank up. This because i'm using a script that announces when a user's rank changes.

  • zwoooz commented
    January 18, 2019 17:19

    This is really needed, there's no point in using the $tophours parameter when it just shows me and all the bots in the top places. Meaning that you can't really have a toplist of hours spent in chat.

  • IDLT commented
    January 12, 2019 11:47

    WHAT THE HELL ARE THEY DOING. ITS BEEN A YEAR. And instead of bugfixing they implement Facebook Livestream integration and Livemasks... *slowclap* Making us look like such fools. And this is supposed to be the "best platform". Please; someone! Compete!

  • Panderrific commented
    January 04, 2019 20:12

    whats the point of displaying top 5 hours, when myself, my bot, and some random 'plezComeFollowMeh' or whatever name they're going by, are in positions 1,2,3, respectively?

  • FemmeFox commented
    December 15, 2018 15:06

    I'm also putting in my 2 cents. I use the Extension for points and Chatbot for chat, but I'm wanting the reset in the new year to swap to the built in Chatbot one. However I'm really scared everyone will lose their view time, which is the way more important thing. Having an edit feature would solve this as I could note everyone down and give them their time back.


    Even if they don't lose it from me swapping, I feel like this is an essential feature for when our tracking systems let us down. Sometimes they crash and miss things. 

  • thelittleerik commented
    December 11, 2018 23:26


  • TanisB commented
    December 10, 2018 15:21

    Any news yet? Hope @streamlabs will do this maybe next year. At the moment I am back to the Phantombot because of this tiny issue.

  • JadothMusic commented
    December 03, 2018 03:27

    When viewers change their Twitch handle, they lose their hours. Please let us edit hours watched.

  • TheWhiteBombo commented
    November 30, 2018 10:47

    Streamlabs please fix.

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