Feature Suggestions

Reset/edit hours viewed

After uploading my currency and hours to the extension the hours have all screwed up. It says I've watched my stream for 3,723 hours when I've only streamed for just under 600. Other viewers have sky rocketed from 99 hours watched to around 500 hours. This completely has ruined the rankings I have in the chat bot.

We need an ability to be able edit this. 

  • CarlAltDel
  • Jan 23 2018
  • haxandsnax commented
    February 28, 2018 22:06

    Please allow this. Rather frustrating to have the hours imported incorrectly and can't even modify the hours to fix it. 

  • Ocgineer commented
    March 30, 2018 00:59

    This is needed, especially if you want to create a top list of hours and you yourself as streamer is being listed as you have the most watched hours (obviously) and you currently cannot remove the hours.

    In addition to this the ability to completely remove users from the loyalty database to clean up, especially for the users for the old Ankhbot that added users to the database by giving points even if the user did not exist, and after uploading the points to the loyalty system they are stuck in the system.

  • ForeGoneGaming commented
    March 30, 2018 02:05

    It would be nice to be able to reset it...

    The rankings on my own stream are broken and what's a !top15(hours) command worth if it shows me as my best viewer?

  • CreeHaa commented
    March 30, 2018 10:01

    Yes! Same here! The most idiotic thing is now having yourself as the top ranked viewer in hours. 

  • Ocgineer commented
    April 19, 2018 10:07

    Also, I have just figured out that once you have linked the chatbot with the loyalty currency system, !transfer command does not transfer hours anymore! Those that consider hours the most important thing, as points are just a baseless fleeting thing, cannot transfer points and hours to someone that had a name change, all due to the limitation of the SL loyalty API.

  • WUKILLAYT commented
    June 26, 2018 10:28

    Same here I need to be able to edit/reset hours as well to adjust it regarding bad import to be fair regarding the stream ranks

  • TanisB commented
    August 28, 2018 20:47

    Can you please make it possible?

  • Virtualeigh commented
    September 03, 2018 18:10


  • JorPorCor commented
    September 04, 2018 04:42

    PLEASE FIX THIS ISSUE. Trying to adjust peoples hours watched because I switched chatbot programs and I cannot do this. Very frustrating.

  • HolmesInFive commented
    September 04, 2018 08:42

    Would absolutely love this feature to be added.  Thought I'd messed up the import so I reset currency after two separate imports and got currency right finally.  However resets don't include the hours, so now everyone has triple the view time.  Really want to fix this so I can use the Streamlabs currency feature!

  • haxandsnax commented
    September 07, 2018 18:04

    The only thing I can think to do is keep sending support tickets to get this rolling. It's been over 8 months (4 months ago this was marked as "Planned" as well, though I think it's since been unmarked). As a developer I find it hard to believe this is a difficult request to implement.

  • TanisB commented
    September 10, 2018 16:25

    Okay so we have to remind them every week about this? I asked them via Twitter and they told me they think about if the votes in this post get up. So if you know people, please let them vote too. Fingers crossed they will make it possibel someday soon.

  • KaduWoufs commented
    November 04, 2018 03:15

    Still waiting for this...

    When someone changes it's nickname on Twitch, the hours reset. Not cool.

  • m4uSs commented
    November 16, 2018 09:56

    Please enable this feature as soon as possible; this amazing tool it's fundamental for our streaming, but we need this 100%

    greetings, hope to receive great news as soon as possible



  • TheWhiteBombo commented
    November 30, 2018 10:47

    Streamlabs please fix.

  • JadothMusic commented
    December 03, 2018 03:27

    When viewers change their Twitch handle, they lose their hours. Please let us edit hours watched.

  • TanisB commented
    December 10, 2018 15:21

    Any news yet? Hope @streamlabs will do this maybe next year. At the moment I am back to the Phantombot because of this tiny issue.

  • thelittleerik commented
    December 11, 2018 23:26


  • FemmeFox commented
    December 15, 2018 15:06

    I'm also putting in my 2 cents. I use the Extension for points and Chatbot for chat, but I'm wanting the reset in the new year to swap to the built in Chatbot one. However I'm really scared everyone will lose their view time, which is the way more important thing. Having an edit feature would solve this as I could note everyone down and give them their time back.


    Even if they don't lose it from me swapping, I feel like this is an essential feature for when our tracking systems let us down. Sometimes they crash and miss things. 

  • Panderrific commented
    January 04, 2019 20:12

    whats the point of displaying top 5 hours, when myself, my bot, and some random 'plezComeFollowMeh' or whatever name they're going by, are in positions 1,2,3, respectively?

  • IDLT commented
    January 12, 2019 11:47

    WHAT THE HELL ARE THEY DOING. ITS BEEN A YEAR. And instead of bugfixing they implement Facebook Livestream integration and Livemasks... *slowclap* Making us look like such fools. And this is supposed to be the "best platform". Please; someone! Compete!

  • zwoooz commented
    January 18, 2019 17:19

    This is really needed, there's no point in using the $tophours parameter when it just shows me and all the bots in the top places. Meaning that you can't really have a toplist of hours spent in chat.

  • zwoooz commented
    January 18, 2019 17:33

    Also the ability to block users from gaining hours altogether is extremely needed since i don't wan't my bots to gain levels and rank up. This because i'm using a script that announces when a user's rank changes.

  • TanisB commented
    February 18, 2019 14:02

    streamlabs team, please help us with this issue :)

  • xK3RNST commented
    March 28, 2019 22:58
    • Please help! It is very frustrating to have people who are actually never in my channel listed as top hours. Please please help!!
  • bigspooon58 commented
    April 06, 2019 10:42

    Please streamlabs! This is one of the few limitations of an otherwise immaculate streaming system! Please please fix this!

  • noctDOLLI commented
    June 18, 2019 21:32

    This issue persists, and frankly it deters me (and others, I'm sure) from using the extension or any of its features at all. This is a major issue that effects chat rank too much to be ignored and effectively forces us to find alternate solutions in other chatbot service providers and their extensions. Streamlabs, please address this issue already. It's been over a year.

  • DragonSoul010803 commented
    August 25, 2019 15:11

    Please :D

  • PsychoHypnotic commented
    October 15, 2019 23:38

    why is  this still not fixed?!!!

  • PsychoHypnotic commented
    October 15, 2019 23:38

    bots  in my stream are getting watchhours and there is no way to exclude them!

  • TanisB commented
    December 13, 2019 10:02

    Crazy, already two years gone since the start of this idea / request about the hours viewed. Maybe someday it will be taken care off. Until that I will use the phantom bot.

  • BibiKnup commented
    16 Feb 20:54

    Please this is sooooooo important!! I have a viewer who changed his nick on twitch and he lost all his hours... pls pls pls pls it can't be that hard